We hate to talk about this but we are all grown ups and it happens sometimes. Xintory holds your payment in an escrow account until you tell us you are satisfied with your merchandise, at which time we forward your payment to the seller. If there is a dispute, you and the seller need to resolve it directly and complete our Dispute Resolution Form
which both the buyer and seller must sign and tells Xintory what to do with your payment. Your satisfaction is guaranteed or your money back!